Refund policy

Return and Refund Policy

At Gioia Charm, your satisfaction is our priority. Please review our return and refund policy below to understand your options.

Eligibility for Returns

  • Returns are accepted within 7 days from the date you receive your order.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Personalized or customized products (including custom bracelets or charms) cannot be returned unless they are defective or damaged upon arrival.

How to Request a Return

To request a return, please contact us with your order number, a brief description of the issue, and photos if applicable:

After your return request is approved, we will provide detailed instructions on how to return your item.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–14 business days.
  • Shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Please contact us promptly if you receive a defective or damaged product.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the product is defective, damaged, or incorrect.

Need Assistance?

For any questions regarding returns, refunds, or exchanges, please reach out to us anytime: