Shipping policy
Shipping Policy
Thank you for shopping with Gioia Charm. We are committed to delivering your orders quickly and securely. Please read our shipping policy below for detailed information.
Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
- Domestic Shipping (Indonesia): 2–5 business days, depending on your location and the selected courier service.
- International Shipping: 7–14 business days or longer, depending on destination and customs clearance processes.
Please note: the estimated delivery time does not include order processing time.
Shipping Services
We work with trusted shipping partners such as JNE, J&T, SiCepat, POS Indonesia, and others. Tracking numbers will be provided via email, SMS, or WhatsApp once your order has been shipped.
Shipping Address
Please ensure that your shipping address is complete and accurate. Gioia Charm is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Shipping Costs
Shipping costs are automatically calculated at checkout based on the weight of your order and shipping destination.
Customs and Import Taxes
For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Contact Us
If you have any questions about your shipment, please contact us:
- WhatsApp: 62 857-1758-2822
- Email: admin@gioiacharm.com
- Instagram DM: @gioiacharm